Park Rules, Conditions & General Holiday Home Advice
As an owner/guest on our Park, you automatically acknowledge your full agreement with and acceptance of the following Park Rules, which must be adhered to by both you and your family/guests. It is your responsibility to inform users of your Caravan Holiday Home of the Park Rules.
• Park Rules 1 to 73 apply to all customers, including owners of a holiday home on
the Park, seasonal touring customers, and customers and guests visiting for shorter periods.
• Park Rules 1 to 112 apply to all owners of a holiday home on the Park and seasonal touring customers.
1. To act in a courteous and considerate manner towards anyone visiting, using or working on the Park, including us, our staff and other customers of ours, users of other accommodation on the Park and guests of ours or our customers.
2. To supervise children properly so they are not a nuisance or danger to themselves or others; parents/guardians are at all times responsible for the behaviour of their children and children in their care.
3. You further agree that you will not:
a. commit any criminal offence at the Park or undertake any criminal activity
b. commit any acts of vandalism or nuisance
c. keep or carry any rearm or any other weapon at the Park including “BB” guns or air weapons
d. use any unlawful drugs
e. create any undue noise or disturbance
f. carry out any trade or business while on the Park.
g. use reworks
h. permit anyone who is to your knowledge on the Sex Offender’s Register compiled under the Sex Offenders Act 1997 to use or visit the Park.
QUIET ENJOYMENT OF THE PARK
4. Quiet hours are from 9.00pm until 7.00am during low season and from 10.00pm until 7.00am during peak season (i.e. school holidays). Please respect your fellow guests and keep noise to an absolute minimum.
5. Please note that CCTV cameras are in operation on the Park.
6. In keeping with the general quiet nature of the Park, we will not allow large gatherings of guests to partake in any social event, e.g. a barbecue or party, unless it has been organised by the Park or permission has been granted by the Park management.
7. The speed limit on the Park is 5mph and this must be strictly adhered to at all times.
8. All vehicles on the Park must conform to the Road Traf c Act and have current tax, MOT and insurance. The provisions of the Highway Code apply to the roads on the Park and must be adhered to.
9. No lorries or other commercial vehicles are allowed to be brought onto the Park. This includes towing vehicles.
10. No recreational vehicles can be used on the Park. This includes motorised scooters, electrical or motorised bikes, go-karts and ATVs.
11. No mechanical or repair work is to be undertaken on the Park.
BICYCLES, SCOOTERS, ETC.
12. Bicycles and scooters should be stored either in or next to your holiday home storage box and covered in tarpaulin.
13. Bicycles and scooters must be ridden with due care and attention to other guests on the Park. Riders will be banned from cycling on the Park if this rule is not adhered to.
14. We request that parents of children with bikes and scooters ensure they are ridden in a courteous and responsible manner.
15. Please make sure that bicycles and scooters are parked sensibly and do not cause an obstruction to other guests or vehicles.
16. Please ensure bicycles and scooters are never left unattended at the roadside.
17. Please use bike racks where provided.
18. In the interests of safety, bicycles and scooters are to only be ridden during the hours of daylight.
19. In the interests of safety bicycles/scooters (and all similar non-motorised recreational items) are not allowed to be ridden in certain areas of the Park. These areas are clearly marked with signs.
HEALTH & SAFETY
20. Please make yourself aware of the nearest re point.
21. Children must not be left alone in holiday homes.
22. Please be aware that during periods of inclement weather certain areas of the Park may be slippery because of factors such as ice and mud. We recommend that you always wear appropriate footwear and tread with caution during these times.
23. All accidents must be reported to reception and documented in the Park Accident Book.
24. Ball games are to be played in ball game areas only.
25. Kites are not permitted due to the proximity of power cables.
26. In the interests of health and safety, we ask that children under the age of 18 are ac companied by an adult at all times from 9.00pm until 7.00am. We also ask that children do not congregate and loiter around the Park in gangs.
27. Smoking is not permitted in any hired accommodation or within any building within Clarach Bay Holiday Village.
28. The rules for the swimming pool are displayed at the entrance to the pool and you should familiarise yourself with these prior to using the pool.
29. When in the pool area, children under the age of 15 years must be accompanied by a responsible adult, aged 18 or over, who can swim.
30. No running, pushing, diving, dunking or horseplay.
31. All glass objects are prohibited on the pool deck.
32. No prolonged underwater swimming.
33. Enter and exit the pool area through the designated entrance/exit.
34. Management reserves the right to deny use of the pool to anyone at any time. 35. No animals/pets allowed in the pool area.
36. All persons using the pool do so at their own risk – the owners and management are not responsible for accidents, deaths or injuries unless arising from the Park’s negligence or other breach of duty.
37. No otation devices allowed, except swimming aids.
38. No roller blades, skateboards or bikes allowed in the pool area. 39. Smoking is prohibited in the pool area.
40. All litter MUST be placed inside the bin and not left around it.
41. Wooden pallets, pieces of timber, empty gas bottles and all other rubbish must be disposed of correctly.
42. Items such as cardboard boxes must be compressed as much as possible so they take up less room.
43. Only bins provided by the Park may be used.
44. Where provided, please use the recycling bins.
45. If you nd that a bin is over owing, please report it to the Park Reception.
46. Please do not let younger children take litter to the bins as they are sometimes unable to reach the lid.
THE SHOWBOAT CLUB
47. Children are not permitted in the club unless they are accompanied by an adult.
48. During cabaret/show performances we ask that you give the artiste the very best of order and keep all children seated at their tables, NOT playing in front of the stage area where the performance is taking place.
49. Persons under the age of 18 years are not allowed to play cash bingo.
50. The management reserves the right to refuse entry to the club.
51. We want everyone to have an enjoyable stay and will not tolerate underage drinking.
Therefore, if you are fortunate enough to appear under the age of 25 years, we will ask you to provide identification. The ID you provide must be an official photographic ID document, such as a driving licence or passport.
52. When returning to your holiday home from the club we respectfully ask that you consider other guests who may be sleeping/relaxing in their holiday homes and keep noise levels to an absolute minimum.
53. The quoted entertainment may vary due to conditions outside management control and the management therefore reserves the right to amend or cancel accordingly without prior notice.
54. In the interests of customer safety we operate a random search policy. Refusal to take part in a random search will result in entry being refused.
55. Entry to the club is not permitted after 10.30pm.
THE STREAM AT CLARACH BAY
56. We strongly advise that you do not let children play or wander unsupervised around the stream.
GUESTS WITH DOGS
57. Well–trained Dogs and other pets are allowed only with permission of and by prior arrangement with the management and are only permitted in certain accommodation. We reserve the right to refuse permission on any grounds, and in particular to refuse permission for certain breeds (including but not limited to dogs listed under the Dangerous Dogs Act 1991. A maximum of one dog per booking will be considered for permission.
58. Dogs must be kept on a lead at ALL times.
59. With the exception of registered guide and assistance dogs, dogs and other pets are not allowed in any of the park’s facilities (including swimming pool areas, restaurants, food serveries, and any buildings on the Park) and owners are responsible for the behaviour of their pets at all times. Owners must comply with any rules, regulations, by-laws or similar of the Park or other public body in relation to access for dogs to beach areas.
60. Permission for any animal may be withdrawn at anytime if the pet is a nuisance, and if you are requested to do so by us the pet must be removed from the Park immediately.
61. We ask owners to exercise their dogs off the park whenever possible and away from play areas. However, ‘accidents’ do happen and we ask the owners to do the reasonable thing and clear up the mess themselves.
62. Any item that causes an obstruction to the grass cutter or strimmer will be removed from the pitch and disposed of.
63. Open fires are not permitted.
64. The use of generators is not permitted.
65. Only aertex-type ground sheets are permitted on grassed areas.
66. Cutting or damaging trees or other vegetation is strictly prohibited and the natural vegetation and conditions of the Park are not to be disturbed. This includes tying ropes to or driving nails into trees.
67. The holiday home may not be used to accommodate persons in excess of the number of berths contained within the holiday home.
68. Nothing, including personal belongings, may be stored underneath holiday homes.
69. Windbreaks must be taken down when your holiday home is not in use.
70. Clothes/washing lines are not allowed.
71. Tents are not allowed to be placed outside your holiday home.
72. All invoices relating to your account must be paid on time.
73. Heatherdale Holidays Ltd does not accept responsibility for any loss or damage that may occur to your holiday home, car or associated property whilst on the Park, except where such loss or damage has arisen as a result of our negligence of a breach of our duty to you.
74. Gas is available from the Park and where you wish to purchase Gas from us this must be paid for before delivery unless you have a gas account with us, in which case it will be charged to your account.
75. Gas delivery times vary; please check with the Park Reception for further details.
76. The onus is on you to ensure that you have enough gas to last during the times when the Park office is closed.
77. There is a maximum limit of two gas bottles per holiday home.
78. Your holiday home must be fully insured in accordance with terms of your Licence Agreement. We recommend you insure through the Park operated scheme; however, if you decide to use your own insurance company there will be a £40 administration charge levied on your account to fully inspect and validate your insurance. Please note, as we do not offer insurance for touring holiday homes all touring holiday homes must provide us with a copy of their insurance certificate. The £40 administration charge is included in the cost of the seasonal touring fee.
OCCUPANCY OF HOLIDAY HOME
79. You may only use the holiday home as holiday accommodation and not as your only or main residence.
80. You are not permitted to have any mail forwarded or sent direct to the Park address or use the Park’s address as your main or only address.
81. If you let your holiday home or make it available for use by family or friends they must adhere to our ‘Booking Terms & Conditions’ which can be found in our brochure.
82. Please make reception aware of any visitors that may be occupying your holiday home when you are not by completing and returning the subletting occupancy form.
We understand that there is a need for hosepipes to be used when washing your holiday home and decking. However, we have on numerous occasions discovered that some owners are using hosepipes to wash their cars and leaving them running for a prolonged period of time, which results in water being unnecessarily wasted. Aside from the cost implications to the Park, more importantly this is also an environmental issue. The rules on hosepipes are as follows:
83. Only one hosepipe per holiday home is permitted.
84. In an effort to maintain a reasonable water pressure throughout the Park, hosepipes are only permitted to be used from Monday to Thursday (except in an emergency).
85. Hosepipes are not permitted on bank holidays – or during any of the school holidays. For example, Easter, Whitsun, summer holidays and October half term.
86. You may only use the hosepipe to wash your holiday home and/or decking.
87. Non-return valves must be used on all hosepipes.
88. Flowers/flower beds must be watered using a watering can and not by leaving a hose
HOLIDAY HOME DECKING, PATIOS AND EXTERIOR DEVELOPMENTS
89. Developments to Holiday home and touring pitches are only permitted if the work is carried out by Heatherdale Holidays Ltd. This includes decking, patios and all types of masonry work, fences, slabs or any other type of work that will alter the appearance of your holiday home, its pitch or surrounding area.
90. We understand chalets may require regular maintenance due to their timber structure.
If you would like to carry out maintenance work on your chalet, you must put your request in writing to Heatherdale Holidays Ltd. We require full details of the type of maintenance work you wish to carry out, as well as a list of any sub-contractor/s that you will be using along with a copy of their public liability insurance. Work can only begin if written permission from Heatherdale Holidays has been granted.
91. Chalets can only be painted using a mid-dark shade of brown.
92. In an effort to maintain a pleasant holiday environment work to your Holiday Home can not take place during bank holidays or during any of the school holidays. For example, Easter, Whitsun, summer holidays and October half term.
EXTERNAL STORAGE BOXES
93. You are only permitted to have one metal or plastic external storage box (timber boxes are not permitted) and it must not exceed 1,220mm (4ft) high by 1,830mm (6ft) across. You are also strictly prohibited from storing items underneath your holiday home. Your storage box must be located at the back of your holiday home. If this is not possible, it is to be located on the same side of your holiday home as the door.
94. A maximum of one BBQ per pitch is allowed. Your BBQ must be stored on the side of your holiday home where the door is located.
HOLIDAY HOME & HOLIDAY HOME EQUIPMENT ADVICE
95. Your holiday home must be kept in a good state of repair. Chalets are only permitted to be painted using a mid to dark shade of brown. All other colours are strictly prohibited. We recommend you check with us before painting your chalet.
96. No ‘For Sale’ or similar signs are to be displayed in your holiday home.
97. We strongly recommend that all holiday homes are fitted with a smoke and heat detector, carbon monoxide detector and fire extinguisher; these must be kept serviced, in good working order and checked regularly.
98. Any heating or cooking appliances used in the holiday home must comply with the appropriate British Standards in relation to construction, installation and ventilation.
99. Any fixed ventilation in your holiday home must not be obstructed, blocked over or replaced by closable (hit and miss) type vents.
100. A spare set of keys for your holiday home must be left at the office; this is for emergency purposes and no charge is made.
WINTER STORAGE ADVICE
101. Holiday homes should be drained down during the closed season.
102. All windows, skylights and doors should be locked securely. Insurance companies recommend that curtains are left open and windows not covered over when holiday homes are left for winter storage; also, any valuable items should be removed from the holiday home, or put out of sight.
FIRE SAFETY IN HOLIDAY HOMES ADVICE
It is important you ensure that all the necessary safety requirements are followed in your holiday home. These include precautions as follows:
103. Ensure that your electrical installation is checked every 3 years by a qualified person and a certificate is issued and sent to the Park Reception.
104. Ensure that your electrical appliances are checked (PAT tested) annually by a qualified person and a certificate is issued and sent to the Park Reception.
105. Avoid the use of electrical extension leads or ‘multi-point’ adaptors.
106. Ensure that your gas installation is checked annually by a Gas Safe Registered
contractor and a certificate is issued and sent to the Park Reception.
107. Make sure that smoke/heat detectors are operating correctly and are checked regularly.
108. Make sure you have fire extinguishers/fire blankets and that they are regularly checked and conveniently positioned.
109. Make sure that no combustible/flammable items are stored either under or near the holiday home. Particular care should be taken with items such as petrol containers and paint.
110. Arrange furniture so that doorways are kept clear of obstructions.
111. Provide torches for use in case of a power cut.
112. Make sure that anyone using the holiday home knows what to do in case of a fire,
e.g. how to raise the alarm, where to assemble, etc.
THE COUNTRYSIDE CODE
Some of the Park has uneven terrain, farm animals in fields and other potential hazards. Whilst these features enhance the enjoyment of the area, careless behaviour could result in injury. Follow the Countryside Code at all times.
Respect – Protect – Enjoy
• Be safe – plan ahead and follow any signs
• Leave gates and property as you find them
• Protect plants and animals, and take your litter home
• Keep dogs under close control
• Consider other people
PROBLEMS & QUERIES
If you have any problems or queries that you feel need addressing, please feel free to come and see one of our representatives at any time. We pride ourselves on our approachability, and by discussing matters on a one-to-one basis we will deal with your queries with the utmost confidentiality and with the best chance of a successful outcome.